Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Welcome to ITTRESSA™ (“we”, “us”, “our”). We operate www.ittressa.com (“Website”).
By placing an order through our Website, you agree to the following terms and conditions. These policies are designed to ensure transparency and to set clear expectations for both parties.

1. General

All orders are subject to product availability. We make every effort to keep our stock levels accurate; however, in rare cases, discrepancies may occur.
If an item is out of stock after your purchase, we will:

  • Dispatch the available items immediately, and

  • Contact you to confirm whether you’d prefer to wait for restock or receive a refund for the unavailable item.

2. Shipping Costs

Shipping charges are calculated at checkout based on the order weight, dimensions, and delivery destination.
All shipping fees are collected at the time of purchase and reflect the final payable amount for delivery.

3. Returns

3.1 Returns Due to Change of Mind

We accept returns within 7 days of order receipt, provided that:

  • The item is unused, unopened, and in its original packaging.

  • The product is in resellable condition.

Please note:

  • Shipping costs are non-refundable.

  • Return shipping must be borne by the customer.

4. Delivery Terms

4.1 Delivery Window

Deliveries are made between 10:00 AM – 6:00 PM, Monday to Saturday (excluding public holidays).

4.2 Domestic Transit Time

Typically 2 – 7 business days from dispatch.

4.3 International Transit Time

Usually 4 – 22 business days, depending on destination and customs clearance.

4.4 Dispatch Time

Orders are generally processed and dispatched within 2 business days after payment confirmation.

4.5 Address Changes

Delivery address changes can be made before the order is dispatched. Once shipped, we cannot modify the delivery address.

5. Tracking

Once your order has been shipped, a tracking link will be emailed to you. You can use this link to monitor real-time delivery updates from our logistics partners.

6. Damaged Parcels

If your package arrives damaged:

  • If possible, reject the parcel and inform the courier immediately.

  • If already received, contact our Customer Care Team at ittressaperfumes@gmail.com with photographs and order details.

We will assist you with a replacement or refund as per our courier’s damage assessment.

7. Duties & Taxes

7.1 Domestic Sales Tax

All prices displayed on our website are inclusive of applicable taxes.

7.2 Import Duties (International Orders)

International orders may be subject to customs duties and import taxes, which are pre-paid by ITTRESSA™ wherever possible. Customers will not be required to pay additional fees upon arrival unless specified by local authorities.

7.3 Customs Clearance Delays

If an order is returned due to customs issues or clearance denial, we may issue a partial refund after deducting shipping, duty, and handling charges incurred.

7.4 Customs Disclaimer

ITTRESSA™ is not liable for any customs delays, holds, or additional fees imposed by destination countries. These costs, if applicable, are the responsibility of the customer.

8. Cancellations

Orders can be canceled before dispatch.
Once an order has been shipped, cancellations are not possible — please refer to our Return Policy for assistance.

9. Insurance

All parcels are insured for loss or damage up to the declared value by the courier service.

9.1 Damaged Parcels

Refunds or replacements will be initiated once the courier confirms the damage claim.

9.2 Lost Parcels

In case of a lost shipment, we will issue a refund or replacement after official courier verification.

10. Customer Support

Our team is here to assist you.
For any queries or concerns, please contact us at: ittressaperfumes@gmail.com